Booking Terms and Conditions - DiscoverCroatia.com.au

Important Notice

Please read these Terms and Conditions carefully. Before we confirm your booking, you must complete our Terms & Conditions Declaration Form.

DO NOT pay for flights or other arrangements until you receive a “Booking Confirmation” email from us. All bookings are provisional until confirmed.

Booking Process

Visa Requirements

You are responsible for ensuring you have the correct visas for all countries you’ll visit, including stopovers. Check with relevant consulates for your passport type. Visit our ‘Before You Go’ page for visa information.

Smart Traveller Registration

Important: Availability shown on our website is indicative only. All products must be double-checked due to time differences and overnight closures. Don’t book other arrangements until we send your “Booking Confirmation” email.

Travel Insurance Requirement

Arrange travel insurance before paying your deposit. Deposits are non-refundable and non-transferable, covering our service fees and vendor costs.

Pricing & Payments

Pricing Structure

All prices are in Australian Dollars (AUD) unless noted otherwise. “From” prices are the lowest available, usually per person in twin-share accommodation during low season. Prices exclude meals unless specified and don’t include credit card processing fees.

Solo Traveller Supplements

Solo supplements range from 50% to 100% depending on the product and accommodation category. Contact us to discuss budget-friendly options for solo travellers.

Dynamic Pricing Notice

For products priced in foreign currency (EUR/USD), we use dynamic pricing based on current exchange rates. AUD prices can change anytime before final payment. Contact us for current amounts before making final payment.

Payment Options

Pay deposit now, final balance calculated at current exchange rate on payment date
Pay in full now to lock in current price
Pay in supplier’s currency via bank transfer (wise.com recommended)

Accepted Payment Methods

Credit cards online (fees apply)
Bank transfer / Direct deposit
Electronic Funds Transfer (EFT)

Deposits & Cancellation

Non-Refundable Deposits

Required deposits vary by product type:

Multi-day cruises/tours: 10-40% minimum per person
Private charters/bespoke tours: Up to 50-100%
Bookings under $1,800: Often 100% non-refundable

Deposits must be received within specified timeframes (usually 5 days) to secure bookings.

Non-transferable Policy: Bookings cannot be transferred to the following year except in cases of legal travel impediments due to border closures. Name changes are not guaranteed even with fees paid.

Final Payment Requirements

Balance payments due 75 days before departure (some products require 100+ days). Bookings automatically cancelled if not paid 70 days prior to departure.

Client Cancellation Charges

Standard Products:

Up to 70 days before: Forfeit full deposit + service fees ($250-$5,000 per person)
Within 70 days: 100% non-refundable for cruises/tours

Private Charters/Custom Tours:

50-100% cancellation fees apply from booking confirmation

Travel Insurance

Strongly Recommended: Travel insurance should cover deposit/final payments, medical expenses, baggage loss, force majeure events, and supplier defaults. We are not liable for expenses if you choose not to purchase insurance.

What Good Travel Insurance Covers

Airline/tour operator defaults
Medical coverage and emergency evacuation
Car hire excess and baggage loss
Transport delays and cancellations
Force majeure events

Visit our travel insurance page for more information.

Responsibilities & Liability

Our Role as Intermediary

OTSW Pty Ltd trading as Discover Croatia Holidays (ABN 16 126 189 375) acts as an intermediary, re-selling holidays and services. We don’t provide transport, accommodation, or other facilities directly – these are provided by end suppliers (principals).

Liability Limitations

We are responsible only for our agency services and accept no responsibility for:

Acts or omissions by end suppliers
Loss, injury, or property damage during travel
Force majeure events beyond our control
Supplier marketing material inaccuracies

Consumer Claims Process

If problems arise during travel:

Contact the service provider immediately (phone numbers on vouchers)
Take photos/videos as evidence
Submit written claims within 5 days of the event
We’ll act as intermediary with end suppliers where possible

Pricing & Changes

Price Guarantees

Once full payment is received, prices are guaranteed against currency fluctuations and cost increases. However, this doesn’t cover government taxes, charges, or errors/omissions.

Pricing Errors

If pricing errors occur, we reserve the right to:

Cancel orders and provide full refunds
Contact customers about correct pricing
Not be obligated to supply at incorrect prices

Amendments & Changes

Amendment Fees

First name spelling fix: No fee (before vouchers issued)
Date changes: $75-100 per person minimum (75+ days before departure)
Adding people/products: $100+ per person/product
Post-voucher changes: $100+ per change

Accommodation & Transport Changes

If nominated ships, hotels, or cabins become unavailable, alternatives will be offered by suppliers. Claims regarding alternatives are between you and the end supplier. Specific cabin numbers, bed types, and room configurations cannot be guaranteed.

Consumer Protection & Legal

Accreditation

We hold IATA TIDS Code: 96-8 4638 5 and previously held ATAS Accreditation No: A15818. We voluntarily withdrew from AFTA/ATAS in 2021.

Governing Law

This agreement is governed by New South Wales, Australia law.

Contact Information

Registered Office:
OTSW Pty Ltd trading as Discover Croatia | ABN 16 126 189 375
Suite 1004, 83 Mount St, North Sydney NSW 2060

Last Updated: June 2025