Terms and Conditions
Please read these Terms and Conditions carefully before making a booking or payment.
These Terms and Conditions apply to bookings made with OTSW Pty Ltd trading as Discover Croatia Holidays and Discover Croatia AU. Additional terms specific to your cruise, tour, charter, accommodation or other travel service will be provided in your quote, invoice or booking confirmation.
Before your booking is confirmed, you must complete our
Terms & Conditions Declaration Form.
The person making the booking confirms that they are at least 18 years old, have authority to make the booking for all travellers listed, and have informed those travellers of the applicable booking conditions.
Booking Process
Availability and Confirmation
Availability displayed on our website is indicative only. Cruise, tour, charter and accommodation availability must be checked with the relevant vendor.
A booking is not confirmed until:
- the vendor has confirmed availability;
- we have sent you a written Booking Confirmation; and
- the required payment has been received and cleared.
Do not make non-refundable flights, accommodation or other travel arrangements until you receive our written Booking Confirmation.
For more information, see our
How Booking Works page.
Passport, Visa and Entry Requirements
Each traveller is responsible for ensuring that they hold a valid passport and satisfy all visa, health, entry, transit and identification requirements for every country included in their itinerary, including stopovers.
Requirements depend on nationality, passport type, destination and transit arrangements and may change without notice. Check directly with the relevant government authorities, embassies or consulates.
See our
Before You Go page for general information.
Smartraveller
Australian travellers should review the current advice for each destination and subscribe to updates through
Smartraveller.
Smartraveller no longer asks travellers to register individual trips.
Travel Insurance
You are responsible for arranging suitable travel insurance. We strongly recommend obtaining insurance before paying any non-refundable deposit or balance.
Insurance should be suitable for your circumstances and may need to cover:
- cancellation and amendment charges;
- medical treatment and emergency evacuation;
- pre-existing medical conditions;
- travel delays and missed connections;
- lost or damaged baggage;
- supplier insolvency where suitable cover is available;
- cruise-specific risks and activities included in your itinerary; and
- events outside your control.
Carry your insurer’s emergency-contact and policy details while travelling. See our
Travel Insurance page for general information.
Pricing and Payments
Pricing Structure
Prices are in Australian dollars unless another currency is clearly stated.
“From” prices represent the lowest applicable price for the stated product and are commonly based on twin-share accommodation, lower-season travel or a particular cabin or room category. The inclusions and exclusions stated for the individual product apply.
Your quote or booking confirmation will state the price, deposit, balance deadline and any booking-specific payment conditions.
Foreign-Currency and Dynamic Pricing
Many European travel services are priced by the vendor in euros or another foreign currency.
Where payment is made in Australian dollars, the amount payable is calculated using the applicable exchange rate and associated conversion costs when the payment is processed. The Australian-dollar amount may therefore change before each payment and will be confirmed before payment is requested.
Once full payment has cleared, no further currency adjustment will apply, except for government taxes, charges, a clearly identifiable pricing error, or another adjustment permitted by applicable law and disclosed to you.
Solo Travellers
Solo supplements and solo-room prices vary according to the product, date, ship, cabin and accommodation category. Some products do not permit single occupancy or may offer it only on request.
Payment Options
Depending on the booking, available options may include:
- paying a deposit and paying the remaining balance by the stated deadline;
- paying in full to fix the current Australian-dollar amount;
- paying an approved vendor amount in the vendor’s currency by bank transfer; or
- another payment arrangement stated in the quote or invoice.
Accepted Payment Methods
Payment methods may include:
- Electronic Funds Transfer;
- bank deposit;
- secure online credit-card payment; and
- approved international bank transfer.
Any applicable card, bank, transfer or currency-conversion charge will be disclosed before payment.
Deposits, Final Payments and Cancellation
Deposits
The required deposit varies according to the product and vendor. Common deposit requirements include:
- approximately 20–40% for scheduled multi-day cruises and tours;
- approximately 50–100% for private charters, bespoke arrangements and some promotional fares; and
- full payment for some lower-value, late or non-refundable bookings.
The exact deposit and applicable cancellation conditions will be disclosed before payment.
Final Payment
The balance deadline will be stated in your booking confirmation. Many bookings require final payment at least 75 days before departure, while private arrangements, charters and some vendors require payment 90–120 days or more before departure.
If payment is not received by the stated deadline, we may cancel the booking after contacting you. Any amounts already paid will then be dealt with under the applicable booking-specific cancellation conditions.
Client Cancellation
Cancellation must be submitted to us in writing.
If you cancel, the applicable cancellation charge may include:
- amounts already paid or payable to vendors;
- non-refundable deposits;
- cancellation charges imposed by vendors;
- currency losses, transfer costs or card-processing costs that cannot be recovered; and
- our service or administration fees for work already performed.
Many cruises and tours become 100% non-refundable within approximately 70–120 days of departure. Private charters, special offers, custom arrangements and some scheduled products may be 50–100% non-refundable from the time of confirmation.
The cancellation schedule supplied with your quote, invoice or booking confirmation takes precedence over the general examples on this page.
Cancellation or Material Change by a Vendor
If a vendor cancels or materially changes a service, the available refund, credit, replacement or alternative arrangement will depend on:
- the vendor’s applicable conditions;
- the reason for the cancellation or change;
- amounts recoverable from the vendor;
- work already performed and disclosed service fees; and
- applicable Australian Consumer Law.
We will assist with communication between you and the vendor and will pass on any refund or credit received for you, subject to any properly disclosed and lawful deductions.
Non-Transferable Bookings
A booking cannot automatically be transferred to another person, departure or calendar year.
A vendor may permit a name or date change, but this is not guaranteed and may involve vendor charges, fare differences and administration fees.
Pricing Errors
If a genuine pricing or publishing error is identified before confirmation, we may:
- correct the price and ask whether you wish to continue;
- decline to confirm the service at the incorrect price; or
- cancel the unconfirmed booking request and return any payment received.
Nothing in this section limits rights that cannot lawfully be excluded.
Amendments and Changes
Changes Requested by the Client
Requested changes are subject to availability and vendor approval. Charges may include vendor amendment fees, fare differences, currency differences and a disclosed administration fee.
Correcting a minor spelling error before travel documents are issued will normally not attract our administration fee where the vendor does not charge for the correction.
Ships, Cabins, Hotels and Transport
Named ships, hotels, cabins, rooms, transport services and itinerary details may be changed where operationally necessary.
If the nominated service becomes unavailable, the vendor may provide a reasonably comparable alternative. Exact cabin numbers, room numbers, bed configurations, deck layouts and adjoining rooms cannot be guaranteed unless expressly confirmed in writing.
Itinerary Changes
Cruise and tour itineraries may change because of weather, sea conditions, port restrictions, safety requirements, strikes, government action, mechanical issues, local events or other operational circumstances.
Vendors and vessel captains may alter the route, ports, timing or order of services where reasonably necessary for safety or operation.
Force Majeure and Events Beyond Control
Neither we nor a vendor can guarantee performance where services are prevented or materially affected by events beyond reasonable control, including natural disasters, severe weather, fire, flood, epidemic, pandemic, war, civil unrest, industrial action, border restrictions, government action, port closure, transport disruption or similar events.
Any refund, credit, replacement or rescheduling option will depend on the circumstances, recoverable vendor funds, applicable booking conditions and rights available under law.
You are responsible for additional expenses not included in the booked service, such as replacement transport, accommodation, meals, medical treatment or changes to independent travel arrangements, unless applicable law provides otherwise.
Responsibilities and Liability
Our Role as Intermediary
OTSW Pty Ltd trading as Discover Croatia Holidays and Discover Croatia AU acts as an intermediary between customers and independent travel vendors.
We arrange and resell services including cruises, tours, charters, accommodation and transfers. These services are operated and supplied by independent vendors, not directly by us.
We are responsible for providing our agency and booking services with due care and skill. Vendors are responsible for operating and delivering their respective travel services.
Vendor Terms
Your booking is also subject to the relevant vendor’s conditions, including conditions concerning payment, cancellation, itinerary changes, conduct, health, safety and participation.
Where a vendor condition materially affects your booking, it will be provided or disclosed before payment where reasonably practicable.
Commissions and Financial Arrangements
We may receive a commission, margin or other financial benefit from vendors whose services we arrange. This is generally included within the quoted price.
You will not be charged an additional amount merely because such an arrangement exists unless a separate service or administration fee is disclosed before payment.
Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
To the extent permitted by law, we are not responsible for loss caused solely by:
- the acts or omissions of an independent vendor;
- the traveller’s failure to follow instructions or meet passport, visa, health or entry requirements;
- independent travel arrangements not booked through us;
- events beyond our reasonable control; or
- information supplied by a vendor that we could not reasonably have known was incorrect.
Problems During Travel
If a problem occurs while travelling:
- Contact the relevant vendor or local representative immediately using the contact details supplied with your travel documents.
- Give the vendor a reasonable opportunity to correct the problem.
- Contact us as soon as reasonably possible if further assistance is required.
- Keep written records, receipts, photographs, videos and other relevant evidence.
- Provide the details to us promptly after the event.
Reporting a problem promptly may allow it to be corrected while you are travelling. Delayed reporting can limit the available evidence or practical remedies but does not remove rights that cannot lawfully be excluded.
Customer Conduct and Fitness to Travel
Travellers must comply with reasonable safety directions and vendor rules. A vendor may refuse or terminate participation where a traveller’s conduct creates a safety risk, seriously affects other passengers or staff, or prevents the proper operation of the service.
Travellers are responsible for assessing whether an itinerary is suitable for their health, mobility and personal circumstances and for providing relevant dietary, allergy, medical or accessibility information before travel.
Business Registration and Industry Accreditation
OTSW Pty Ltd trading as Discover Croatia Holidays
ABN 16 126 189 375
IATA TIDS Code: 9684-6385
ATAS and Former Travel-Agent Licensing
We previously held ATAS Accreditation No. A15818 and voluntarily withdrew from ATAS in 2021.
ATAS is a voluntary, industry-led accreditation scheme administered by the Australian Travel Industry Association. It is not a government licence or government registration.
ATIA states that ATAS accreditation is not a guarantee of business solvency and is not an insurance or compensation arrangement. It does not provide customers with government-backed protection against the insolvency of a travel agent or travel vendor.
Our former NSW Travel Agent Licence was 2TA6097. NSW travel-agent licensing ended on 1 July 2014 when the Travel Agents Act was repealed. The former Travel Compensation Fund also closed as part of the deregulation of the Australian travel industry.
We include this explanation because private industry accreditation is sometimes mistaken for government licensing or supplier-insolvency protection.
Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. The parties submit to the jurisdiction of the courts and tribunals of New South Wales, subject to any applicable law providing otherwise.
Contact Information
OTSW Pty Ltd trading as Discover Croatia Holidays
ABN 16 126 189 375
Level 8, 83 Mount Street
North Sydney NSW 2060
Australia
Phone/WhatsApp: +61 2 9212 1507
Email: res@discovercroatia.com.au
Last updated: July 2026